Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We would like to able to ship to virtually any address in the world, but currently the changes brought about by Brexit and the implementation of IOSS from 1/7/21, make understanding the rules of shipping to Europe very unclear. We are in the process of researching this topic and hope to be able to ship to Europe in the near future if it does not prove to be too expensive! Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

In the current national lockdown, we tend to only visit the shop once  a day for short periods. Whilst we endeavour to post all orders received during the day on the same working day, this may not be possible depending on the time of our daily visits. Orders will generally be despatched the next working day at the latest. As our deliveries are currently delivered to our home address, it may sometimes not be possible to visit the shop every working day, dependent on the time of the delivery.