PRIVACY POLICY
This policy details how we process your personal data at Church Street Models, 10A Church Street, Basingstoke, Hants, RG21 7QE, sales@churchstreetmodels.co.uk, and how we protect your privacy.
ESSENTIAL INFORMATION: We collect information, such as your IP address and information related to your visit when you browse our store, this might include time-stamp, the last page or product you visited & the indication that you logged in. We do that in order to: remember who you are after you log in so that you do not need to authenticate at each click; monitor if our website is running effectively; let you browse between products without having to start back from the home page at each click; remember if you put something in your shopping cart before you decide to checkout and control that your data is processed securely. The information above is collected through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect whilst you are navigating.
PERSONAL DATA: To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communications related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalise your purchase with the payment.
ACCOUNTS: You can sign up for an account, which will speed up processing your order, as you will not need to input all your data each time you make a purchase on the website. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. Your consent can be withdrawn at any time by contacting us and we will delete your account.
PARTIAL PURCHASES: If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
REVIEWS: If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
PERSONALISATION: We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalised experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," Our cookie policy is detailed above under Essential Information.
PROCESSING: Our store is run by BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. PAYMENT: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. Our payment provider is Stripe.
SHIPPING: We use Royal Mail for shipping our orders.
CONTROL OF PERSONAL DATA: If you from within the EU, you have specific rights that we are honoured to enforce without undue delay. You can request details of the personal information we hold about you, if we agree that we are obliged to provide the information, we will do so within 30 days of receiving the request but we may ask for proof of your identity to ensure that you are the person of whom we hold the data. If any of the data we hold is incorrect or out of date, you may ask us to update our records.
RETENTION OF DATA: Your data is kept for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask us to delete it. We might need to share your personal information to comply with applicable legal obligations.
DATA PROTECTION: if you need to contact us on any privacy matter, use the contact details at the head of this policy.
SOCIAL MEDIA: If you interact with us on social media, your data may be visible to the social media provider and other users. It is your responsibility to ensure your privacy settings are set to the right level for your needs.
POLICY CHANGES: Any policy changes will be updated on this website.
